Everspring has an impressive partner list that includes highly-ranked and well-known traditional universities. The Everspring relationship with these university partners is at the center of everything our Client Engagement team does. As part of this team, the Client Engagement Manager supports all operations associated with our partners: collaborate with internal teams to support operations, support service delivery for our partners, build trusting relationships, build efficiency and effective responsiveness, and address needs before they arise. The ideal candidate is passionate about higher education and working with traditional universities to develop leading online learning.

We’re located in the Chicago Loop close to both Ogilvie and Union Stations.

Responsibilities

  • Maintain and develop relationships with key client contacts while helping ensure that Everspring is successfully delivering on its contracts, expectations, and commitments
  • Manage a priority que of deliverables needed across the organization utilizing deep account knowledge and client expectations at multiple levels on the client side
  • Organize the internal matrix of client engagement organizational tasks into actionable plans
  • Create a calendar for regular meeting prep, meetings, and executive updates
  • Support and manage the pre-work timeline for client presentations
  • Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for client calls and facilitating client calls. working with client agendas
  • Attend client calls and take notes and collect action items and work with team to complete open items
  • Collaborate and work closely work with University Program Directors to manage and maintain day-to-day operations
  • Assist in the tracking and reporting of performance metrics on the accounts assigned to the manager

Requirements:

  • Bachelor’s degree is required;
  • 3 to 5 years of prior experience in customer support, client services and/or project management preferred
  • Excellent written and verbal communication skills
  • Strong project management, organization, time management and problem-solving skills
  • Ability to spot issues early and escalate potential challenges appropriately to quickly and seamlessly find solutions
  • Experience working in a team-oriented, collaborative environment
  • Deadline-driven, with the ability to support multiple projects and deadlines
  • Exceptional organizational skills and a strong attention to detail
  • Ability to use creative thinking to identify and solve problems


Everspring is an equal opportunity employer